Security, Privacy & Refund Policy
The Buskaid Trust strongly believes in protecting its customers` privacy. The personal information we collect from you when you use our website to purchase goods or to enter a website promotion will be used or disclosed, to our best/reasonable endeavours, only in the manner stated below. By using our website services you agree that we do so.
This statement discloses the security and privacy practices for both our website and e-mail system.
1. Server Security
Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology used to create a secure transaction environment for commerce on the Internet. If your browser supports the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e. your credit card number) passed from you to WorldPay in an encrypted envelope, making it difficult to be intercepted by an unauthorised party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers.
2. Online Payment Processing
The Buskaid Trust has created a safe and secure website for its customers. Your credit card details and personal information will NEVER be disclosed to any third parties, unless obliged to do so by law. Our credit card processing is done in real-time. We are using WorldPay (http://www.worldpay.com/) for this service. More information about them can be found at their website.
The Buskaid Trust will not have access to any credit card data and will only receive shipping and contact data for each customer.
4. E-mail Privacy / Communication with you
Your email address will only be utilised in the event that we need to contact you or to keep you informed of the progress of your shipment.
The Buskaid Trust will only disclose your personal information to any appropriate investigative third party if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or we believe that action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property or that of our customers; (3) prevent fraud (4) protect against abuse, misuse or unauthorized use of our website; or (5) protect the personal safety or property of our customers or the public (for example if you provide false or deceptive information about yourself or attempt to pose as someone else, we will disclose such information about you as we have to assist any type of investigation into your actions).
If you are not satisfied with your purchase, you may return it within 14 days of receipt under the following conditions:
If we supply the wrong product or if the product is in any way faulty or damaged, we will exchange it for the correct one. We will make a reasonable effort to exchange the product, but if replacement is not possible, we will refund your purchase price including delivery costs.
Special offers: If we supply the wrong product or if the product is in any way faulty or damaged, we will exchange it for the correct one. However, if the product is no longer being offered at the special price, it will not be replaced and we will refund the purchase price including delivery costs.
Note that once opened, our CDs will not be accepted for a refund and will only be replaced with another copy of the same product.
Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, Buskaid Trust shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Buskaid Trust makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to the addresses referred at our 'Contact Details' page.
This website is supplied on an "as is" basis and has not been compiled or supplied to meet the user`s individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Kalahari that the service available from and through this website will meet the user`s individual requirements and be compatible with the user`s hardware and/or software.
All items purchased from the Buskaid Trust are made pursuant to agreements with shipping and delivery agents and risk of loss pass from the Buskaid Trust to such agents upon delivery of any item to such carrier.
The Buskaid Trust shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this website.
8. Changes to agreement
Buskaid Trust may, at its sole discretion, change this agreement or any part thereof at any time without notice.
The Buskaid Trust chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 48 6th Avenue, Parktown North, Johannesburg 2193.
10. Term and Termination
This agreement shall commence when the user registers on the Buskaid Trust site and continues indefinitely until terminated by Buskaid Trust in terms of clause 8 Â hereto or for any other reason.